FAQs

It depends on order confirmation and we are unable to do any fitment until the funds have cleared in our account. Some banks are able to do it immediately while some may take up to 8 hours. If it is urgent, you can contact us and you will be advised.

You can get them fitted once the funds have been cleared in our account. You will have a period of 7 days from the date of invoice to get them fitted.

Yes, you can by simply emailing us at sales@kimhoetyre.com or call us as soon as you can with the details of your current order and what you would like to change and we will attend to it. There is no charge for incorrect orders but it has to be of equivalent values. Item of higher value require a top-up. There will not be any refund if you choose items with lower value.

Within 24 hours from the date of purchase, you have the right to cancel your order within 24 hours. Logistics and admin charges of $50 applies. You must inform us of your decision to cancel via phone or email using the contact details set out above. After cancellation, we will refund you what you paid for the cancelled order (or part of the order cancelled), less any admin or logistic charges, within 14 days after the day of notifying us of the cancellation. We will refund you using the same means of payment as you used to pay for your order.